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Frequently Asked Questions
Satellite Phones &
Accessories
Wireless Broadband
1
Why does ‘BLOCKED’ appear on my phone screen?
"Blocked" indicates the PIN number has been entered
incorrectly more than three times.
Procedure for clearing ‘Blocked’ and resetting PIN
number:
You will require the PUK1 code (an eight-digit number that
is provided when you are notified of your account and SIM
card details) to clear the ‘Blocked’ indication.
If you do not know or cannot remember the PUK code please
call TR Telecom Customer Service on Phone: +61 1300 550 014
1. When the screen displays, "Blocked", enter, * * 0 5 * (star,star,zero,five,star),
2. Screen then displays, "Enter unlock code"
3. Enter the eight-digit PUK code.
4. Press OK.
5. Screen displays "Enter new PIN"; you can re-enter the
original PIN or a new one, 4 to 7 digits.
6. Press OK,
7. Screen displays "Re-enter new PIN"
8. Press OK.
9. Phone says, "Completed", then "Searching".
Call TR Telecom Customer Service if you have difficulty.
+61 1300 550 014
‘BLOCKED-Contact your Supplier’ appears on phone screen.
If the screen shows ‘Blocked-Contact your Supplier’ the PIN
has been entered incorrectly more than three times, and then
the PUK code has been entered incorrectly more than 10
times. The SIM card is now beyond recovery and must be
replaced
Call TR Telecom Customer Service on +61 1300 550 014
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2
Why does my phone only ring three times?
When a SIM card is activated, by default, ‘Call Forwarding’
is turned on and if calls are not answered within the first
three rings, the call will be forwarded to the voicemail
box.
Customers should follow the Voicemail Set-up Instructions to
record their personal greeting message and select the
conditions that cause incoming calls to be forwarded to
voicemail.
To increase the number of rings for incoming calls, the only
option is to cancel call forwarding.
Follow the instructions shown in the Voicemail Set-up
document to select ‘Cancel All Forwarding’.
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3a
Why does my Iridium 9505A display ‘Invalid battery’ on
the screen?
Early models of the Iridium 9505A satellite phone were
found to have problems with battery voltage metering.
Iridium LLC initially released a software upgrade for the
affected units to correct the problem. However, it was then
found that if the battery was allowed to fully discharge,
these early models, even when loaded with later software,
would not charge the battery. Ultimately, Iridium LLC
initiated a recall program to replace the affected phones
with modified models that corrected all of the problems.
Please read the following information issued by Iridium LLC
to determine if your phone falls within the group requiring
replacement.
Instructions for End Users
The following are step-by-step instructions for determining
if your 9505A handset is in need of a software or hardware
upgrade. (If you will be unable to return your phone for an
exchange soon because you are in the field, at sea or in a
remote location, please see Special Instructions for Users
in the Field).
Step 1.
Remove the door to your 9505A battery compartment. Remove
the battery.
Look for the barcode label.
Step 2.
On the barcode label, if the letter series begins with "SUG"
and has the following part number:
SUG0088MH - Your unit needs to be replaced. Please contact
your Service Provider for instructions on how to have your
phone replaced.
SUG0088MH1 - Iridium has already upgraded your phone
and no further action is required.
SUG0088ML - Your unit may require a software reflash.
To check whether or not your phone needs the new software,
enter *#91# on the keypad. The phone display should read
IS05004, which means Iridium has already reflashed your
phone. If your phone does not display this software code,
please contact your Service Provider for instructions on how
to upgrade the software in your phone.
SUG0088MM - Iridium has already upgraded your phone
and no further action is required.
SUG0088MH1R - Iridium has already upgraded your phone
and no further action is required.
Step 3.
If your phone needs the software or hardware upgrade or
both, please contact your Iridium Service Provider.
Iridium is giving its Service Providers complete
instructions on replacing and reflashing phones.
Please accept our apologies for this inconvenience. Thank
you.
Special Instructions for Users in the field.
There is a simple way to determine if Iridium has already
upgraded your phone with the new software by entering *#91#
on the keypad. The phone display should return 'IS05004,'
which is the current software.
If you cannot return your phone for the needed upgrades in
the near-term, please contact your Iridium Service Provider.
Battery Usage Guidelines - for phones not yet uploaded with
SW version IS05004:
To prevent your battery from getting into an "Invalid
Battery" state, follow these simple steps:
Use your phone as normal.
Do not charge the battery until it is truly discharged (ie,
phone powering off -- please don't rely on the battery
meter).
You can discharge the battery simply by leaving the phone in
power-on standby mode while not in an active call. The
battery is truly discharged when the phone powers off
itself.
Once the battery is completely discharged, charge it for
four hours or more. This will reset the battery meter and
the battery meter indication should be accurate.
NOTE: Once the battery is completely discharged, it
is important to recharge the battery immediately.
Until you do get new software installed in your phone,
performing the discharge/charge cycle once a month will
ensure battery meter accuracy and prevent the battery from
getting into an "Invalid Battery" state. Any battery that
currently exhibits either "Low Battery" or "Invalid Battery"
will be fully operational once it is used with the new
software release.
If your phone is displaying "Invalid Battery" state, please
contact your Service Provider as soon as possible.
For further information regarding the replacement of your
Iridium 9505A phone please contact TR Telecom Customer
Service by calling 1300 550 014.
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3
How do I send an SMS from my Iridium phone?
Subscribers must first enter the SMS Service Center number
prior to sending the first SMS message.
To enter the Service Center Number:
1. Press the ‘Envelope’ key.
2. Scroll to ‘Message Settings’. Press OK.
3. Scroll to ‘Service Center’. Press OK.
4. Enter 00881662900005 or +881662900005. Press OK.
This must only be done once, after which the Service Center
number is stored in the phone.
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4
How to send a message from a 9505/9505A phone to an email
account:
1. Press the Envelope Key on the 9505/9505A handset.
2. Use the Scroll Key to select the “Message Editor”. Press
the OK Key.
3. Enter the destination email address, e.g. leslie@iridium.com.
To get the “@” symbol, press the “1”
key seven times.
4. Enter a blank space by pressing the # twice or down arrow
on the Scroll Key twice.
5. Enter body of the message. Press the OK Key.
6. Select “Send Message” by pressing the OK Key.
7. When the 9505/9505A handset asks for the destination
number, enter one of the following: +*2,
or 00*2, or *2. Press the OK Key.
7. The 9505/9505A handset will display “Sending Message” for
a few seconds and then display
“Message Sent” if the message was successfully delivered to
the Iridium SMS center.
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5
How do I send an SMS to an Iridium phone from an email
account?
1. Enter the Iridium subscriber’s email address in the “To:”
field of the email client. The email address of an Iridium
subscriber is the Iridium phone number followed by “@msg.iridium.com”.
For example, if the Iridium phone number is 8816 123 45678,
then the corresponding email address is 881612345678@msg.iridium.com.
2. Type the message and then send it.
Text in the “subject” line is not sent to the Iridium
subscriber and the message will be truncated to
160 characters.
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6
How do I reply to a message sent from an email account?
1. Press the Envelope Key on the 9505/9505A handset.
2. Select “Received Messages”. Press the OK Key.
3. Use the Scroll Key to select your message.
4. Select “View Options” by pressing the OK Key.
5. Select “Reply to Sender” by pressing the OK Key.
6. The email address that sent the original message will be
already entered along with a blank space.
7. Enter the text of your reply and finish by pressing the
OK Key.
9. Select “Send Message”
You will next be asked to enter the destination number.
The destination number will be pre- populated with “+*2”.
It is not necessary to alter this number.
10. Select “Send Message” by pressing the OK Key.
The 9505/9505A handset will display “Sending Message” for a
few seconds and then display “Message Sent” if the message
was successfully delivered to the Iridium SMS Center.
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7
How do I send a message to an Iridium phone from the
Iridium web page?
1. Go to http://messaging.iridium.com/
2. Enter the full phone number of the Iridium subscriber in
the “To:” field.
If a reply is desired, enter in an optional reply-to
address.
3. Enter the message and click ‘Send message’.
Note: When sending a message to an email address from
a 9505/9505A handset. Because the 160 character limit
applies to the entire body of the messages and the
destination email address is in the body of the message, the
space available for the actual message is less than 160
characters.
When the 9505/9505A handset displays “Message Sent”, this
means that the message was successfully delivered to the
Iridium SMS Center. The Iridium SMS Center will then attempt
to deliver the message to the email account or Iridium
subscriber. The delivery can still fail if, for example, the
email account is invalid or if the Iridium subscriber does
not turn on his phone for 8 days or more. No additional
notification is sent back to the originator in the case of
downstream delivery failure.
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8
7a
How do I dial an Iridium Satellite phone number?
Dialling from a fixed Phone or mobile phone to an
Iridium phone connected through TR Telecom is always on an
International call basis.
In Australia, dial 0011, then the Iridium phone number: eg,
0011881621412345
If you are dialling from your office phone, you should
ensure that you have access to international dialing
available to your desk handset.
If you are in another country, the international access code
for that country should replace 0011.
Please refer to the local Telco for the correct IDD code.
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7b
How do I call an Iridium phone if my Telco does not
provide access to 8816 country code?
You can use the Iridium Two-Stage Dialing platform.
The Two-Stage Dialing Platform (PSTN originated dialing) was
developed to allow callers without PSTN access to IRIDIUM
the ability to call an Iridium subscriber. The calling party
dials an Arizona, USA number (+1 480 768 2500) that connects
them to Iridium’s Two-Stage Dialling platform located in the
Tempe Gateway.
Using automated voice prompts, the calling party enters the
Iridium subscriber’s phone number (MSISDN) or pager number
(ISDN-A.) The system will look the number up in the database
to see if the subscriber’s MSISDN/ISDN-A is restricted or
unrestricted.
If the subscriber has chosen to utilise the PIN option and
the subscriber’s MSISDN is unrestricted, they will be
prompted to enter a valid PIN and will be connected to that
Iridium Subscriber (ISU).
If the subscriber’s MSISDN/ISDN-A is restricted or an
invalid PIN was entered, the call will not be connected.
If the subscriber’s MSISDN/ISDN-A is unrestricted and did
not choose the PIN option, the call will be connected.
For calls to a pager (ISDN-A) through this platform, the
caller will follow the personal mailbox prompts after
entering the subscriber’s pager number to leave a message to
the subscriber’s pager.
The voice prompts on this platform are in the English
language only.
How is the two-stage platform priced?
This service employs a hybrid Mobile Party Pays/Calling
Party Pays (MPP/CPP) pricing model. The calling party is
charged long distance rates from the origination point to
Iridium’s Two-Stage Dialling Platform in the Tempe Gateway.
The called party (Iridium subscriber) is charged the
PSTN-ISU (Hybrid Mobile Party-Calling Party Pays) rate once
the call is connected. Both parties pay for the entire
duration of the call. There are no charges to a paging
subscriber for messages left, or sent, if the caller enters
the pager number (ISDN-A) at the prompt.
How does this appear on my invoice?
The calling party will receive an invoice from their long
distance company reflecting a long distance call to Tempe,
Arizona, USA. The Service Provider will receive a call
record for a rated PSTN to ISU call (PSTN-ISU Two-Stage MPP/CPP
hybrid rate) for that particular subscriber and will then
charge the customer according to the call plan rate that
they have chosen.
How does the PIN option work?
The PIN option allows unrestricted subscribers to manage
airtime charges incurred through the Iridium Two-Stage
Dialling Platform. If a subscriber chooses to select the PIN
option, the calling party will be prompted to enter the PIN
of the subscriber after entering their MSISDN. The calling
party will be given two attempts to enter the correct PIN.
Calls to a subscriber who has selected the PIN option will
not be processed if an incorrect PIN is entered.
Can a paging subscriber receive calls under this
platform?
Yes. The calling party dials will dial the same Arizona USA
number (+1 480 768 2500) to connect them to Iridium’s
Two-Stage Dialling platform located in the Tempe Gateway.
Using automated voice prompts, the calling party enters the
Iridium subscriber’s pager number (ISDN-A) and is then
connected to the subscriber’s personal mailbox to either
send a numeric message or change MDAs. There are no charges
to a paging subscriber for messages left or sent if the
caller enters the ISDN-A at the prompt.
For further information regarding the Iridium Two-stage
Dialing platform please contact TR Telecom Customer Service
by calling 1300 550 014.
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7c
How much does it cost to call an Iridium phone?
The service provider for your fixed or mobile phone
determines international call costs.
Please contact your service provider to determine the call
costs for dialing to the 8816 country code.
Be aware that the per minute cost can vary considerably
between different service providers.
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8
What is a wireless local area network?
Wireless LANs (WLANs) are composed of three functional
units: i) wireless stations, or mobile devices (such as
laptops with wireless network interface cards or PocketPCs
like the Compaq iPAQ; ii) wireless base stations called
Access Points iii) portals to the wired LAN. The latter two
are often combined in one box as many wireless access points
(APs) are 2.4 GHz radio transceivers with built-in Ethernet
interfaces. These AP’s act as bridges that translate 802.11
wireless traffic into an 803.2 wired local area network.
802.11b, also known as Wi-Fi, is a wireless LAN technology
that effectively replaces the Ethernet cable from the wall
outlet to a computer with a wireless link between an access
point, and a wireless interface card in the computer. Each
access point can support dozens of connections although they
all must share 11 Mbps of capacity. There can be three
access points working in the same area, and each typically
has an indoor range of 25 meters at 11 Mbps and 90 meters at
1 Mbps.
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9
What is "Bluetooth"?
Bluetooth is a cable replacement technology designed to
be included in a wide range of portable devices as a
standard feature. It emphasizes low cost, small physical
size (single chip), and low power consumption over
throughput and range. These features, together with support
for real-time traffic, such as voice, make it the wireless
networking technology of choice for PDAs and cellphones.
There are two versions, one with a typical indoor range of
10 meters (line of sight) and the other with a typical range
of 100 meters. Both have a maximum data rate of 721 kbps
asymmetric with 57.6 kbps in the return direction. The
bandwidth can be shared with up to seven devices.
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10
What is 802.1x?
802.1x is a proposed IEEE standard for authentication
and key exchange.
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